Shipping policy

GoldenYears Pet Co.

Last updated: 25 October 2026

At GoldenYears Pet Co., we believe every pet deserves comfort, care and a little extra love. We aim to make your shopping experience as simple and transparent as possible

Where we deliver

GoldenYears Pet Co. currently delivers within Australia only.

Shipping cost

Standard shipping: $11 flat rate
Free standard shipping on orders over $79 AUD

Processing time

Orders are processed within 1-3 business days. You’ll receive an email with a tracking link once your order ships.

Estimated delivery times

Most orders arrive within 10-15 business days of being placed, excluding weekends and public holidays. Delivery times vary by product, supplier and location, and may be longer for regional and remote areas or during busy periods such as Christmas and sale events.

Delivery dates are estimates and can’t be guaranteed.

Multiple items

Orders with more than one item may be shipped separately and arrive on different days, because items can come from different warehouses. Each parcel will have its own tracking number.

Tracking

Tracking updates may take 1-2 business days to appear after you receive your shipping email. Please use the tracking link to see where your parcel is.

Delivery Restrictions & Excluded Postcodes

GoldenYears Pet Co. currently delivers within Australia. However, some products may not be available for delivery to certain regional, remote or offshore locations due to restrictions imposed by our fulfilment partners.

We work with both Australian and international suppliers to bring you a carefully selected range of pet comfort, mobility and everyday care products.

Depending on the product ordered, your item may be dispatched from an Australian or overseas warehouse.

Delivery availability varies depending on the product, supplier and destination postcode.

If a product cannot be delivered to your location, we will contact you to discuss available alternatives or arrange a refund for any affected items that cannot be supplied.

Please contact our customer support team before ordering if you are unsure whether delivery is available to your postcode.

We recommend checking product-specific delivery information before completing your purchase.

Incorrect or incomplete addresses

Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incorrect or incomplete, or because it wasn’t collected, we can’t refund the order.

Late or missing parcels

If your order hasn’t arrived within 20 business days of being placed, please email us at hello@goldenyearspet.store with your order number and we’ll investigate with the carrier.

If tracking shows your parcel as delivered but you haven’t received it, please check around your property and with neighbours, and contact Australia Post. Then email us, and we may ask for written confirmation from Australia Post.